For the purposes of these Terms and Conditions, “the company” refers to A1 Testing & Tagging Pty Ltd and its affiliated companies.

1. Introduction

1.1 These Terms apply to all transactions of any nature with the company.

1.2 You must know, understand and comply with these Terms and the General Terms and Conditions, as they are a binding agreement between you and us.

1.3 If there is a conflict between these Terms and the General Terms and Conditions, these Terms will apply.

2. Definitions

2.1 COD (Cash on Delivery) Goods must be paid for before goods can be released

2.1.1 This includes but is not limited to all Equipment Purchases, Printer Consumables Purchases, Calibration, and Repairs.

2.2 GST The company pricing as quoted excludes GST that shall also be charged at the applicable rate.

2.3 Training Courses Refers to the Test and Tag courses provided in Melbourne or Corporate team training, provided by the company.

2.3.1 Training Courses are to be paid for at the time of booking. Training will not be provided until full payment is received. (see also clause 5 below)

2.4 Invoiced Accounts – Trading terms require payment within agreed timeframe with the company. Invoices not paid within our payment terms shall be considered overdue (see 3.1 also)

2.4.1 The company reserves the right to request that a credit application be completed

2.4.2  The company has the right to deny credit at any time

2.4.3 The company shall have the right to undertake credit checks on its customers whenever it deems necessary.

2.5 Inactive Accounts

2.5.1 Accounts remaining inactive for more than 6 months will automatically be reverted to COD status. The reinstatement of a 14-day account will be at the discretion of the company.

2.6 Retention of Title

2.6.1 The company retains legal and beneficial ownership in and to the goods until the purchaser has paid in full all amounts owing on all accounts to the company.  Until the goods are paid for in full, the relationship between the parties shall be fiduciary and the purchaser shall hold the goods as bailee of the goods.

3. Overdue Invoices

3.1 If any invoice is overdue then your entire debt to the company shall be deemed as overdue. No further credit will be extended.

3.2 The company reserves the right to forward all overdue accounts to a solicitor or debt collection agency.

3.2. All costs associated with the recovery of overdue accounts (including forecast commissions) shall be your responsibility for payment.

3.3. The company reserves the right to charge interest on overdue accounts (at the current rate applicable under The Penalty Interest Rates Act 1983).

4. Invoice Queries

4.1. If you have a query about an invoice the company requires that the query be raised within 7 days of receipt of invoice and that it be put in writing and be emailed to

4.2. Our expectation is to have your query addressed within 2-5 business days.

5. Testing & Tagging Minimum Charge & Cancellations

5.1 We reserve the right to charge a minimum fee of $150.00 + GST for on-site testing & tagging work when the total value of work carried out is less than the minimum charge.

5.2 The minimum charge also applies when a job is canceled without adequate notice.

5.3 The company requires a minimum of 24 hours’ notice for all job cancellations.

5.4 A surcharge will be applied for remote areas.

5.5 Payment terms for Testing and Tagging servies is 14 days from date of invoice.

6. Training Cancellations

6.1 Cancellation of your booking 10 business days prior to your scheduled Training date for a 100% refund or you can book into the next available course date.

6.2 Cancellation of your booking 4-9 business days prior to your scheduled Training date for a 50% refund or you book into the next available course date for $82.50 (inc GST)  transfer fee.

6.3 If you cancel a booking 0-3 business days prior to your scheduled Training date you will forfeit the total amount paid.

6.4 We reserve the right to cancel training if the minimum bookings are not met. If this does occur a full refund will be given. Alternatively, the booking can be transferred to the next available date.

7. Equipment Sales/Services Cancellations

7.1 The purchaser must notify the supplier within FOURTEEN (14) DAYS after receipt/delivery of any short/wrongful or faulty goods.  Any returns accepted outside this time limit will be at the discretion of the company.

7.2 Returns resulting from the customer ordering goods incorrectly will incur a 10% restocking/administration fee.

8. Repairs under Warranty

8.1 All new equipment purchases come with a 12-month Repair or Replacement Warranty.

8.2 Replacement will be given in the event that the equipment cannot be repaired.

8.3 All refurbished equipment purchases come with a 3 month Repair Warranty.

8.4 All Equipment Sales are final and no refunds will be given for Change of Mind.

9. Security capabilities and policy for transmission of payment card details.

9.1 “This website supports Secure Socket Layers of 128 bit and greater” .

A1 Testing & Tagging takes your business seriously and ask that you contact our office on 1300 303 759 to raise any concerns or if you have any feedback about the service we have provided you.